Mitel is among the leaders of VoIP providers when it comes to expanding a call center to a call fortress.
Searching for an all-around call center VoIP software provider? Need the proper call routing queueing capabilities, the CRM integrations, the IVR (interactive voice response), the call monitoring and recording at a reasonable price? Well, we very well might have found the match. Mitel specializes in those exact communication parameters along with a lot of added features to turn your company into the powerhouse you need it to be!
Without exaggeration, a few competitors can match the toolset of Mitel when it comes to useful features. Their comprehensive set of collaboration, calling, and mobility administration makes them look vicious to the rivals while the contact center options there are just out-of-this-world. Even in the base phone system, we find auto-attendants, call forward/transfer/waiting options, caller ID, music on hold, speed dials, call screening & blocking, extension dialing, voicemail, and hunt groups of the highest quality. In addition to those, we see group paging for faster team efforts, intercoms, message notifications, and even a ringtone personalization. This last feature is just to amuse us even more but hey, we got to have fun while we do business, right?
Administrative tools are here as well – Feature and Call permissions, extensions tasks, account codes, and more await. As far it goes for collaboration itself, Mitel grants users with instant messaging, audio conferences, video chat, and desktop sharing. Imagine having all of those at your employees’ disposal – their efficiency percentages will go way up just by implementing the tools into your system. Once they get to know them better, they will become proficient enough to monitor themselves while you catch a break from the busy schedule and enjoy the success!
Android and iOS users are more than welcome with Mitel – their mobile apps enable call receiving, conference calls, and voicemails checks at all times. The softphone feature, on the other hand, makes and receives calls from any desktop device and can be used both in the office or at home. It is all connected. Now, let’s give a moment to the contact center options as they are our main aim here:
The contact center’s dashboard of Mitel lets us monitor all calls in real time giving us an objective idea of how the company is performing. We don’t need messy databases or outside council – everything is packed and neatly described in the CC. Daily reports are available for group testing, and individual reports come in light to let us see how each unique employee is doing – be it for performance evaluation or just a piece of mind, the feature gets the job done!
|Phone support at all times for all plans||Not much information on Mitel’s Website|
|Detailed customer information gathering and analytics||Hard to track Mitel’s BBB accreditation|
|Customer Support Specialists in different business fields|
|Customer refunds if Cloud’s uptime drops below 99.99%|
Mitel’s Customer Support takes the time to study your business before transferring your call to a specialist. It is well worth the wait, as all of our questions were answered briefly and entirely. Each call is followed by an email with additional information before closing the Customer Support cycle. There isn’t a Live Chat option but the phone support is active 24/7 throughout the whole year!
We will say it straight – if you can describe a company as a “call center”, Mitel is arguably the best VoIP provider you can get in touch with. They are efficient, offer an amazing array of call/administrative/monitoring options, and their plans are designed to aid all kinds of business enterprises!