Expert Zenni Optical Review 2019

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Zenni Optical

rating: 4.8
  • Affordable prices (prescription glasses and sunglasses)
  • "How to" guides with videos
  • Live chat facility is available 24/7

Zenni Optical Eyeglasses

BEST EYEGLASSES

With its large selection of reasonably priced frames for kids, men, and women, Zenni Optical is a great place to buy stylish and top quality eyeglasses.

By Editorial Team | 28th June 2019

Zenni Optical started in 2003 by two scientists with the aim to help people look fabulous while wearing an affordable pair of glasses. They founded the company in the San Francisco Bay Area – home of ambitious, tech-savvy firms. The aim was simple: Provide individuals with eyeglasses that are both affordable and fashionable. With its large selection of eyewear, Zenni Optical promises that all visitors will find at least one perfect pair of glasses that meets their criteria. Our Zenni Optical Review will share everything that you need to know about the company before deciding if it is the one for you.

Features

Zenni Optical has grown into one of the leading companies in the optical industry. You will find prescription sunglasses, prescription eyeglasses, kid glasses, non-prescription sunglasses, sports glasses, and goggles, all online.

Below are some of the principles that Zenni Optical was built on which they strive to fulfill every day, setting them far apart from the competition:

  • Providing the most affordable eyeglasses to people globally
  • Making it easy to purchase eyeglasses online
  • Providing exceptional customer service
  • Providing top quality optical lenses to their customers 

Frames

There are over 6000 tailor-made and affordable frames for children, men, and women at Zenni Optical. The company manufactures its own lenses and frame, thus eliminating intermediaries, which in turn makes their glasses more affordable. They provide some of the top-quality glasses you can purchase online, whether you choose half-rim, full-rim, rimless or sporty frames.

If you desire frames made from a specific material, you can search by style and choose the aluminum alloy, plastic, hypoallergenic, titanium, and stainless steel, Zenni Optical sells non-prescription sunglasses, and you can opt to add a tint to the regular glasses.

When you choose a pair of frames, the product page shows the full description, dimensions, lens options, and color choices. Additionally, you can add custom text on the arms of the frame to add a personal touch to your eyeglasses. Zenni also supplies frames without the lenses and reading glasses.

For those who would like to test how a pair of glasses looks on them while browsing online, there is a virtual try-on feature. To use this tool, you simply upload a photo of your face, insert your pupillary distance figure, and then click ‘Try On button’.

A downside of the company exclusively creating their own frames is that they do not stock any designer-brand glasses, unlike other retailers who offer both designer and non-designer frames. In the past, Zenni used to offer a range of ski goggles, however, this has changed recently and now there is only one pair of goggles available for purchase.

Lenses

Zenni Optical offers high index lenses, single vision lenses, polarized lenses, polycarbonate lenses, and transition or photochromic lenses. The company also accepts bifocal and progressive prescriptions. All lenses purchased at Zenni Optical comes with a UV protective coating and anti-scratch coating, free of charge. However, adding anti-reflective coating to your lenses comes with an additional fee. The benefit of this add-on is that it prevents glare, therefore activities such as driving at night where there are bright headlights and street lights, will not compromise your vision. 

You will also get a microfiber cloth and protective case with every order. Users can additionally turn any pair of prescription glasses into prescription sunglasses by attaching an 80% tint to the lenses. 

Customer Support

The customer support team can be reached by email, phone, or live chat. The live chat facility is available 24/7 and offers the fastest response, whereas the active hours for the telephone support staff are between 5am-9pm PST (every day).

The site has a helpful FAQ section which addressing popular queries such as prescriptions, shipping, gift cards, payment, and more. There are also “How To” tutorials for first-time visitors to Zenni Optical, such as “How to order your glasses online,” “How to replace lenses in a full-rim frame,” “How to measure your PD (pupillary distance)” and more. Each guide is accompanied by a video to ensure the customer’s understanding. 

Shipping and Pricing

Zenni Optical utilizes standard shipping for orders within the United States, and it will take 14-21 days for glasses to be delivered. All orders can be tracked and expedited shipping is also available if you want to receive your purchase faster, however, this comes with an extra cost. Customers residing with the US can benefit from free shipping, but for orders going outside the US, customers are responsible for any taxes and customs duties. 

All items purchased from Zenni are covered by a warranty. Zenni Optical offers a 30-days return policy, starting from the date of the delivery. If customers made a mistake during the order, or they just don’t like the glasses, they can return them for a 50% refund (excluding shipping) to the credit or debit card or PayPal account, or for a one-time-use 100% store credit (excluding shipping). Furthermore, unused accessories can be returned for a 100% refund (excluding shipping). During this period, Zenni Optical will also replace broken frames at no charge. Replacement nose pads and nose pad screws for rimless frames are offered for the lifetime of the glasses.

Verdict

At Zenni Optical, customers will find affordable, stylish frames and fantastic lens, all of which are made exclusively within the company’s own optical lab. However, this also means that a selection of designer frames are not available for purchase. The site only stocks three designer brands, including Timo Weiland. But don’t let this minute detail phase you, as each pair of glasses comes with complimentary anti-scratch and UV coatings – a feature which is not offered for free at many other online retailers. If you’re looking for a cheap yet classy (prescription) glass, then Zenni Optical should be the first website you visit.

Pros

  • 6000+ tailor-made frames (for men, women, and children)
  • Try-on virtual feature
  • Lenses come with free UV protective and anti-scratching coating
  • 24/7 customer support

Cons

  • No designer brand frames
  • Long waiting period for delivery (up to 21 days)

Reviewed by
Editorial Team
Our Editorial Team is constantly watching for new and exciting services to report on. They aim to bring balanced, honest reviews to the site to give you the best comparisons and ensure you have the knowledge to choose the product right for you. Read more.
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