Expert Warby Parker Review 2020

Features

Warby Parker is an online glasses retailer that stocks very stylish frames. This online company has a great reputation for selling cool glasses with great designs and running a great trade that offers glasses to less fortunate people globally – almost one billion people worldwide (15% of the world’s population) lack access to glasses. So, to help solve this issue, Warby Parker partners with nonprofit organizations like VisionSpring to create the initiative ‘Buy a Pair, Give a Pair,’ where every pair of glasses sold means that a pair is distributed to someone in need.

Frames

Warby Parker has impressive frames for both women and men. However, it does not sell kids frames, and you will not find many lens options as other leading stores. 

This online vendor only sells frames from one brand name, Leith Clark. This brand exclusively makes half-rim and full-rim frames. If you are looking for trendy glasses, this is the best place to visit. It has a great selection of frame styles such as vintage, retro, aviator, and classic. Not to forget, it has a wide variety of Warby Parker sunglasses. 

Unfortunately, the company does not stock rimless frames or frames designed for sports i.e. ski goggles.

One feature that makes this website stand out is the home try-on tool. It is a rare feature among online glasses vendors. The company can send a customer at least five pairs of their choice free of charge. You get a chance to try frames out for around five days before you return them. You can also use the virtual try-on program to see how the frames can look on you. If you are still not sure what you desire, the company will make a recommendation for you considering your style and face shape preferences.

Lenses

Warby Parker stocks bifocal prescription and single vision lenses. The store, however, does not have glasses with progressive or trifocal lenses like other leading stores. It uses polycarbonate material to make its lenses which makes them light and thin, and it stocks high-index lenses for better prescriptions.

The lenses have anti-glare and anti-scratch coatings and offer UV protection from the harmful rays of the sun. Both nonprescription and prescription sunglasses have been polarized to minimize glare, and customers also have the option of purchasing photochromic lenses that darken when they are in bright light. However, the store does not stock custom tinted lenses, which is a bit of a disappointment.

Customer Support

Warby Parker has impressive and effective customer support. The agents have received glowing feedback for their helpfulness, and friendly and attentive demeanor as they respond to queries. Customers can get in contact either by telephone, mail, text or live chat. Their telephone support is available every day from 9am-9pm ET.

The site’s sleek and well-organized interface makes it easy to navigate, on the right-hand side of the footer is the FAQ section. It covers a dozen topics, such as home try-on, shipping, insurance, etc.

Shipping and Pricing

The delivery times at Warby Parker varies depending on the customer’s order, for example, non-prescription glasses take 5 days and prescription glasses take up to 10-12 working days. Standard shipping is free in the United States, however expediting your package is available for an extra fee.

For customers who do not like the frames they order, Warby Parker has a one-month return policy without any questions asked. This is a desirable feature for people who are new to shopping for glasses online. Glasses from Warby Parker also come with a 1-year warranty, this includes replacing any scratching to the glasses during that time.

If you are not satisfied with your order and want a refund/exchange, follow the process below:

• Contact customer service. They will need to get your personal data, order details, and the reason for returning your glasses. You should also say if you want a refund or exchange.
• You will then be given an RMA number. This number should be clear and visible in the address section of your return package.
• You will receive the address to send your return package. You should attach the order number and the RMA number on the package. Ship the package to the given address.
• Warby Parker will inspect the returned package and send you your refund, or alternatively ship another pair if you decide you want an exchange.

It is worth noting that for the company to give you a refund, your package should be in the same condition you bought it in. You should also ship it back with the accessories that were in your original package.

Verdict

If you are looking to purchase brand new stylish and affordable eyeglasses, look no further than Warby Parker. While the company has fewer options when it comes to lenses in comparison to other eyewear retailers i.e. no kids or rimless glasses and not accepting trifocal prescriptions, you will be impressed by the variety of frame styles available, professional support team, thoughtful initiative, and more. Warby Parker glasses are available to try on at home which we recommend to try out, especially as it is not offered elsewhere in the online eyeglasses market.