Expert Frames Direct Review 2019

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Frames Direct

rating: 4.4
  • Helpful face-shape guide available
  • Popular designer brands include Burberry, Persol, and Kate Spade New York
  • Detailed customer support featuring telephone

Frames Direct Eyeglasses

BEST EYEGLASSES

Finding the perfect glasses can be a daunting task. However, Frames Direct makes the process of obtaining glasses online incredibly easy and enjoyable.

By Editorial Team | 28th June 2019

Launched in 1996, Frames Direct is famous as the first online glasses company. It is an exceptional online provider for eyewear thanks to the wide variety of designer frames, sleek and intuitive website, excellent customer service, and top quality lenses. 

The company was founded by two optometrists in Houston, Texas. The two founding doctors, Hodgson and Cooper were very passionate about setting the highest standards for providing prescription safety glasses in an accessible and convenient way. The company moved to Austin, TX in 2008, and they have continued to grow with over a million satisfied customers. Continue reading this Frames Direct Review to learn more.

Features

Frames

Currently, Frames Direct has a vast selection of authentic designer glasses with over 200 brands such as Prada, Ray-Ban, and Oakley. The company prides itself of using top-quality optical lenses and a customer service team of knowledgeable and professional opticians.

One important thing to consider when choosing an online glasses store is the number of frames in the store — the more options, the better. This means a high possibility of finding something that works for you. You will find a huge selection of over 100,000 frames at Frames Direct, which includes glasses for kids, women, and men as well as unisex eyeglasses. You will also find an extensive stock of brand-names and an area dedicated to the most popular options.

It is possible to search for eyeglasses by price, bestsellers, and brand. You can also narrow down your search results by choosing a frame size, price range, shape, and color. You will find the manufacturer’s detailed information of the frames as well as user reviews and frame dimensions in every product page.

The company helps its customers choose the right prescription safety glasses using two incredible tools. You will find a face-shape guide that recommends frame types based on the shape and size of your face and recommends the ones to avoid. Frames Direct also has a virtual try-on tool known as Frame Finder that allows you to upload your face photo and try on over 100 frames. This virtual tool will give customers an idea of frames likely to suit them better.

You have the option to choose from a variety of name-brand frames such as those by Gucci, Calvin Klein, Armani Exchange, Guess, Berkshire Chase, Kate Spade, and many more. Frames Direct also has several frame styles such as vintage, retro, sporty, classic, and aviator. With all these options, you have a high chance of finding the perfect pair of eyewear frames.

Lenses

Frames Direct also sells top quality lenses from Essilor, the global leading manufacturer for eyewear. Frames Direct supplies polycarbonate lenses, standard plastic lenses, and two different thickness of high-index lenses. You can also find progressive, and single-vision lenses and the online store can accommodate trifocal and bifocal prescription lenses. They also stock photochromic lenses that darken in bright light, however, these are an additional charge. 

At Frames Direct, you get anti-scratch, UV protection and edge polishing with each pair of glasses you order. The company also has a large section of frequent sales and contact lenses, both of which make the website one of the best sites to purchase eyeglasses online.

Customer Support

Customers can also talk to the Frames Direct customer service agents on Monday-Saturday using a toll-free Frame Direct phone number or via email. However, there is a FAQ section on the site that answers the most common questions and topics. You will also find a guide on how to successfully and easily purchase glasses online.

Shipping and Pricing

Just like most online stores, Frames Direct offers free standard shipping to every customer within the US. For prescription eyeglasses, shipping takes around 3-8 days. You can also ship from abroad, and they will deliver. Note that free shipping excludes orders to Hawaii, Alaska, and U.S territories, international orders, specific exchange orders, and contact lenses. The processing period includes the store’s six-step quality control inspection. It is also worth noting that some lenses and frames might take longer to arrive than the estimated time on the website.

If you need your glasses sooner, you can opt for overnight or priority expedited shipping. It can be a lifesaver if you lose or break your current glasses and require them for work, driving, or school. In addition, customers that are signed up with Frames Direct can track their order and know the condition of their glasses in transit.

The company also has a generous return policy. They give you 30 days to decide if you want to keep your glasses on not. If you are not satisfied with your glasses, you can return them for a refund of the price of frames and 50% of lens cost, or an exchange. All products you purchase at Frames Direct are covered under a one year warranty. Also, the store provides a lens replacement service that will remake your lenses for 50% of the cost.

Customers outside the USA who need to return their product should contact the customer service and request a Return Merchandise Authorization (RMA) and they need to submit the reason for why they want to return their item. If it’s because of an issue with the item, customers are advised to attach a photo with the problem, if possible. 

Verdict

As you have seen above, Frames Direct is one of the leading companies when it comes to selling eyeglasses online. After being in business for many years now, they understand exactly what you need as a customer. You will find a great selection of frames and lenses as well as exceptional customer service to help you locate eyeglasses that match your style and meets your needs. You have a massive selection of more than 100,000 frames at your disposal. The only con is they do not list the lenses in the frames price. However, the company is a great destination if you are looking to buy eyeglasses.

Pros

  • 200+ Designer brands
  • Unisex eyeglasses available
  • Try-on virtual feature
  • Face-shape guide

Cons

  • The price of the lenses in frames are not disclosed
  • Free shipping does not apply to Hawaii and Alaska

Reviewed by
Editorial Team
Our Editorial Team is constantly watching for new and exciting services to report on. They aim to bring balanced, honest reviews to the site to give you the best comparisons and ensure you have the knowledge to choose the product right for you. Read more.
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