Expert Eyeglasses.com Review 2019

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Eyeglasses.com

rating: 4.4
  • Lens Wizard
  • Dressing Room tool
  • Customer support team available via email and toll-free telephone

Eyeglasses.com Eyeglasses

BEST EYEGLASSES

Eyeglasses.com is a high service and high-quality provider of eyewear.

By Editorial Team | 28th June 2019

Eyeglasses.com pride themselves in using the leading global laboratory – Essilor, to make all their glasses with top-quality materials. Their service quality is what makes them different from other online vendors. The company was founded in 1999, and they are known for being the first online eyeglasses company to provide a virtual try on. They have the highest ratings among eyewear glasses i.e. an A+ from the Better Business Bureau, which they have held for 14 years – longer than any other company. They believe that there are no shortcuts when it comes to making a fine pair of eyewear.

Features

Eyeglasses.com has a wide selection of frames that most competitors can only dream of. Its stock includes options from more than 400 famous designers. Additionally, the store is committed to providing extra and helpful features, such as eye care education tools.

Frames

You will find a huge selection of frames for women, me, and kids. This way, you can purchase glasses online for the whole family in a single place. Eyeglasses.com sells half-rim, full-rim, and rimless frame styles and also has a variety of sunglasses in stock. 

While the store stocks a variety of frames, most of the stock is virtual and bought from third party vendors. This allows the company to carry a huge selection. If the glasses you want are not available on the website, notify Eyeglasses.com and they will have it to you within a short matter of days.

At the website, there is a record of 200,000 frames available for women, men, and kids. You will find glasses made by more than 400 name brand designers such as Gucci, John Lennon, Prada, and Dolce & Gabbana.

It is easy to sort through this massive inventory because of the website’s detailed and intuitive search options. Customers can filter their search by a number of categories such as material, price, rim style, gender, color, and shape, for example, round glasses, and silhouette glasses.

Lenses

The online store also has a large selection of lenses, coatings, and extended lens options. You can purchase distance, single-vision, bifocal, progressive, reading and trifocal glasses. Eyeglasses.com supplies lenses made out of high-index polycarbonate, CR-39, glass, and Strivex.

Every pair of frames is compatible with several lens options. There is a choice of anti-glare coating, UV coating, mirror coating, and polarized tints, along with several gradient tints and color tints. The website’s Lens Wizard can help customers decide which suits them best. The tool takes customers through every step of the decision process and elaborated every lens option and its price.

Eyeglasses.com has a Virtual Try-On tool that allows you to see what you will look like in a pair of frames, this is available on only a few selected glasses. It will reduce the guesswork that many opt for when purchasing eyeglasses online.

You can try on the frames with the label VTO using your own photo. If you have created an account at eyeglasses.com, you can use the Dressing Room tool to compare photos as well as email the photos to your loved ones for opinions.

Customer Support

Additionally, the company goes the extra mile to try to help customers understand eye care. It has several tools that cover many topics, such as insurance information, buying guides, and eye health. You will also find shopping wizard that help you in choosing the best lenses and frames. Additionally, there is a huge database of opticians, ophthalmologists, and optometrists sorted by the state to help you locate a professional eye care provider.

The eyeglasses.com customer service can be contacted by email or a toll-free phone number. The company is an impressive online glasses provider with a commendable inventory. They strive each day to provide frames that are of topmost quality.

Shipping and Pricing

While most online stores offer free shipping on each order, Eyeglasses.com only permits United States orders with an overall total to $55+ for free. Standard shipping takes from 1-6 days. You can also ship internationally, and the company can also deliver to APO and FPO addresses. For international orders, the customer is responsible for any duty/customs or other fees that are incurred during delivery.

Note that if you request for overnight shipping, you should contact the customer support team to confirm the actual time of delivery. Additionally, when you choose a shipping method, the time of delivery is always in addition to the time it takes Eyeglasses.com to get the frame and lenses, making it hard to estimate the exact delivery time since each order is different.

It is possible to track your order and put a rush on your eyeglasses without any additional cost. Most of the company’s shipping options can be considered ‘first-rate.’ However, eyeglasses.com does not pay for return shipping. The cost shifts to the customer if the glasses fail to work out.

You will get a 30-day refund period on all glasses without question. Additionally, if you find your eyeglasses have a default and they come from a maker who offers a warranty, you can always return them. Eyeglasses.com also gives you a Perfect Lenses guarantee in case of any lab errors after you buy prescription lenses. If they do not meet the prescription you submit, the company will remake them for free of charge.

When returning any item, it has to be in perfect condition as when you received it. All the returned products should be in the original saleable condition they were sold in. You should ensure that all the original materials that accompanied your package are also sent with your returned glasses. The company does not pay for return postage. You should also indicate your order number and the reason for return on the package.

Verdict

Eyeglasses.com has a massive collection of frames, many tools, and informative data on its website that makes it easy to find a stylish and top-quality pair of glasses. You will find more than 200,000 frames on their site. The only downside is that customers pay the shipping fee on returns. However, thanks to the informative guides, a large selection of name-brand frames, satisfaction guarantee, and free shipping, it is a great website to purchase stylish glasses.

Pros

  • 400+ Designer Brands
  • Try-on virtual feature
  • Free shipping in the US for purchases of $55+
  • 30-day refund period

Cons

  • Slow responses to email inquiries
  • Shipping costs apply for returns/refunds

Reviewed by
Editorial Team
Our Editorial Team is constantly watching for new and exciting services to report on. They aim to bring balanced, honest reviews to the site to give you the best comparisons and ensure you have the knowledge to choose the product right for you. Read more.
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