Expert EyeBuyDirect.com Review 2019

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EyeBuyDirect.com

rating: 4.5
  • World-leading online retailer of prescription eyewear
  • Reading glasses available in several different colors
  • Loyalty Dollars

EyeBuyDirect.com Eyeglasses

BEST EYEGLASSES

EyeBuyDirect.com is one of the world’s leading online retailers of prescription eyewear, founded by Roy Hessel.

By Editorial Team | 28th June 2019

When he was traveling abroad, Roy noticed that not every individual had access to one thing that was crucial to living; perfect sight. Roy founded EyeBuyDirect.com on the belief that high-quality eyewear should be made available to everyone. The company makes all its items in-house. From design, concept, to production, they control and oversee everything which allows the company to save and sell their items at an affordable price.

Features

EyeBuyDirect.com is famous for selling affordable eyewear and stocking a wide variety of eyeglasses. Its selection of designer and kids frames is limited in comparison to other leading glasses shops, but offers other great features that make it a great shop of choice. You are guaranteed to find glasses at affordable prices which will accentuate your style and fit comfortably. One of the fun features on the website is the Wall of Frame, where customers can upload a photo of themselves in their new glasses and view other people in theirs.

Frames

You will find a wide variety of frame colors, styles, shapes, and materials. You can opt for half-rim, full-rim and rimless frames and you can filter the glasses by color, size, shape, and price to quicken the search process of finding the perfect pair of glasses for you. You can also find reading glasses in different colors, but there is only one frame available.

Although the glasses are well-priced, those looking for designer frames for adults will be disappointed. They are limited in number as well as kids glasses. If you are planning to purchase glasses for the whole family under one store, this might not be the best site for you. But if you are flexible, you could get the best from each of the stores.

EyeBuyDirect.com has an Eye Try tool to virtually try on frames. You use this feature by uploading a photo of yourself, however it is important to ensure that the picture is less than 3MB. 

Lenses

Although the best frames make you look good, the lenses are the crucial part of your glasses. When you purchase prescription glasses online, you should focus on quality. EyeBuyDirect.com has a wide variety of top-quality polycarbonate and high-index lenses. You can opt from progressive, single-vision, photochromic, and bifocal lenses. For an extra cost, you can add anti-glare and UV coatings as well as gradient and color tints. 

If you are purchasing sunglasses, you can opt for polarized lenses. These can be specifically crucial if you are an athlete or cheering any sporting event.

EyeBuyDirect.com also stocks frames that fit progressive and bifocal lenses. You can find reading glasses which are available in different colors, but there is only one frame. However, one of the company’s downsides is that they do not offer trifocal lenses.

Each pair of glasses comes with a single vision, standard 1.5 lenses, a cleaning cloth, and a hard case.

Customer Support

You can sign up for the EyeBuyDirect.com’s loyalty program that lets you earn loyalty dollars every time you make a purchase. You can redeem these loyalty dollars on your next purchase. Don’t forget to check the latest deals and coupons to save more.

The company is active on social media and interacts with its customers often. You can visit their Facebook page, Twitter account, and blog for information on contests and specials. You can also read testimonials and customer videos on the Facebook profile and website homepage.

You can contact the EyeBuyDirect.com customer service via email, phone, or live chat. For either contact method you choose to use, the agents are fast to reply. There is also a FAQ section that answers crucial questions about eye care as well as informative articles on the website. You can also sign up to receive an email newsletter.

Shipping and Pricing

Eyebuydirect ships its glasses via USPS for people in the US, and it uses DHL and UPS for international and expedited shipping. Shipping is free in the US if you spend more than $99. With UPS, you can monitor your orders progress using your account and track the shipment.

The company has a 100% satisfaction guarantee. Eyebuydirect return policy says you can return your glasses for any reason such as faulty frames and you will get 100% refund if you do it within two weeks. To return your pair of glasses, you will have to pay the shipping costs. Additionally, the company can replace eyeglasses with any pair you find suitable within 12 months after receiving your order. It is known as the365-Day Product Guarantee. You are eligible for a one-time replacement with a year of purchase. However, this is only issued if there are clear defaults in workmanship or material.

Note that warranty does not cover damage caused by negligence, accidents, or improper care. Below is the procedure if you want to return or replace your glasses:

  • Get a return notification email by getting in touch with the customer service at any communication platform.
  • Ship your glasses back to EyeBuyDirect.com and give the customer service the Delivery confirmation details.
  • After receiving the delivery confirmation details, your refund will be ready within 48 hours, or you can opt to be sent a replacement.

The Eyebuydirect shipping process is incredibly fast, with an average delivery date of 7-14 business days from placing an order.

Verdict

EyeBuyDirect.com is popular for selling affordable frames with top quality lenses. However, if you are looking for designer frames or you want to buy glasses for your family members under one roof, it might not be the best place for you. The price of all glasses come with single-vision lenses. It is not possible to get trifocal lenses at this shop. However with Eyebuydirect, you will enjoy the well organized and sleek website, great customer service, and modelling their top-quality glasses. 

Pros

  • Try-on virtual feature
  • Polycarbonate and high-index lenses available
  • Loyalty program
  • User-friendly and easy-to-navigate website

Cons

  • No Trifocal Lenses
  • Shipping costs apply for returns/refunds

Reviewed by
Editorial Team
Our Editorial Team is constantly watching for new and exciting services to report on. They aim to bring balanced, honest reviews to the site to give you the best comparisons and ensure you have the knowledge to choose the product right for you. Read more.
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